Sometimes we feel that the world is on our side, and sometimes we think everything just against us. The environment around us and the people we meet determined our feelings, emotions, and behavior towards work and with the people, we interact on daily basis. In the workplace, people used to give different gestures, their mood depends upon the workload they get and the behavior of the people towards them. The behavior of the people matters a lot especially in places where you must interact with the same people for 6-8 hours. As it is commonly believed that workers can carry out the bulk of work when they receive good gestures from their bosses. Sometimes mini smile of a person can release a little bit of stress of workload. Thus, in workplaces, people’s attitude towards work depends upon the triggers they get from time to time from their colleagues and bosses.
The difference among emotions attitude and stress
Emotions of the person have the greatest role to play in shaping the person’s ideas, beliefs, and the very outlook. Emotions are the inner feelings of the people that motivate them for doing certain work or to avert them from the work that does not fascinate them. These emotions have a great connection with the behavior and attitude of the people around them. It depends upon the emotional level of a person how he/she handles the workload of the office. According to the Affective Events Theory (AET), there are six kinds of emotions in the workplace i.e., happiness, sadness, joy, anger, fear, love, and surprise. These emotions are triggered by the events that happen at the workplace that motivate a person to perform a particular action and that action would be woven with a particular emotion. These actions decide the benefits or impediments for the person. The aforementioned events, that settle the actions of the people are often sprouts by the reactions of behaviors and attitudes. Hence, good behaviors beget emotions of happiness, joy, and love. On the other hand, if people receive a bad attitude, then the resentments woven with the emotion of anger, sadness, fear will beget. This would create stress in the environment of the workplace. Thus, there is a need to make the environment conducive for the workers by motivating them towards work through as much good behavior as possible.
Emotions and attitudes vary person to person.
Although all human beings have similar biological functions, variations come when it comes to emotions and attitudes. People have different emotional levels. Some people deal with every event emotionally and take abrupt decisions for an action they perform. For instance, they become happy quickly, if you do the tiniest things for them; they attach their find joy to everything they get. They also attach feelings of love to people who care for them. If coworker offers tea to them, they become delighted if they offered tea by their boss, they would feel even proud. They will tirelessly work on any project if they get encouraged and assisted by their bosses or colleagues or would readily co-work in colleagues’ projects. On the other hand, some people remain aggressive and take decisions out of anger. Their behavior towards others is based on superior and inferiority. If these people are holding higher positions and they make decisions unjustly for workers and holding them accountable for every little error, then they would invite negative anger and disappointment from the workers. The bossy attitude does not anything good rather harms the company because it runs with the sweat of the workers. If that attitude remains intact, it causes a wave of depression, anxiety, frustration, and fear among workers. It affects the company itself as there would not be efficient workers who could work actively and deal with the customers as they should.
Individuals who enter their professional life and come into the service of job must hide their emotions and put on his face fake emotions that suit their profession. That person might be feeling different inside, but it must develop such an attitude that gives benefit to his/her profession. Sometimes I feel in all the professions you just have to be acting, isn’t it? For instance, a doctor must treat his/her patients with a smiley face and a seller must deal with customers as if the product were made for them. Thus, emotional labor means regulating emotions and feelings for organizational purposes. It has three following levels:
Surface acting: individuals exhibit the kind of emotions and acting which requires to make customers feel leaning towards them and they want to visit there, again and again, their shop.
Deep acting: This is the one step further of the surface acting in which customers must display emotions what customers would be feeling. This means aligns empathetically with the customers.
Genuine acting: In its individuals are required to display emotions that are consistent with their true genuine feelings not acting. Thus, here emotional labor is not needed. Because their actions are woven with true feelings.
Every profession contains its own requirement; however, no profession exits without sentiments whether they exhibit true inner feelings or mere surface acting. Any business flourished to the heights only when there exists emotional bondage between colleagues.